Cash Currency Exchange at Branches

Cash foreign currency exchange is available at eight branches of the company, conveniently located in different areas of the city. The operation of the branches is organized in accordance with the requirements of Regulation No. 221 of the Bank of Latvia, which sets out the rules for exchanging cash foreign currency.

Clients may buy or sell foreign currency at the applicable exchange rate, after reviewing the rate on the company's website or directly at the selected branch.

A cash receipt is issued to the client for each completed transaction. While remaining within the customer service area, the client must ensure that the information shown on the receipt corresponds to the agreed terms and must check the denomination and the quality of the banknotes received.

The company conducts its foreign currency exchange activities in accordance with the laws and regulations of the Republic of Latvia, including the Law on the Prevention of Money Laundering and Terrorist Financing.

When buying or selling foreign currency, or when exchanging coins or banknotes of a lower denomination for higher denomination banknotes or vice versa, or exchanging banknotes of the same denomination, the company is required to carry out customer identification if the transaction amount reaches or exceeds EUR 1500 or the equivalent value in another currency.

The identification threshold may be lowered in accordance with the company's internal procedures.

The company applies special exchange rates to banknotes that do not meet commonly accepted quality standards or belong to older series. This includes banknotes with visible signs of wear, damage, markings, stamps, dirt or other defects that affect their usability.

The condition of the banknotes is assessed at the time of the transaction. A cashier explains how the condition of the banknotes affects the exchange rate applied and under what circumstances a special rate is used. This approach is common practice in financial institutions when dealing with banknotes in non-standard condition.

Banknotes that qualify for a special exchange rate are exchanged at a reduced value in comparison with the prevailing exchange rate. The amount of the reduction depends on the quality of the banknotes and the characteristics of the series.

The client has the right to decline the currency exchange transaction if they were not informed of all the terms of the transaction offered by the company, including any applicable commissions or other additional charges.